Grumpy GDPR: Banking on Emotions

Budapest Bank fined €700,000 for using AI on customer (and employee!) calls in violation of the GDPR. 💸

2 years ago

By Rie Aleksandra Walle

In today's episode we discuss an intriguing case, summarized here on the awesome GDPRhub (thanks Cesar!):

The Hungarian DPA fined Budapest Bank approximately €700,000 for carrying out automated decision-making and profiling based on emotional AI analysis of customer service calls, without a valid legal basis, a proper balancing of interests, and adequate safeguards. The DPA also held that the bank failed to provide data subjects with information related to the processing and their right to object.

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